#westelmsucks, Experienced shedding in the first 6 weeks and was told we were out of the exchange period. West Elm still cant tell me when they are going to deliver them. We are processing your message. For more information about PissedConsumer check out our I called to arrange this over a week ago and haven't heard back with a date for when this will be collected or refunded. The Cranberry delivery team/guys DO NOT follow insturctions when making deliveries. I believe that this is totally unfair and would never order from west elm again. Rights Reserved, You Are About to Contact PissedConsumer.com. Those 2 ladies in the store were not very professional or friendly and have likely lost me as a customer and today we cancelled the order AND our west elm account. So.....today I did... We bought the leather Haven sectional in December 2019. After a month, one of the tubes stopped working. There is not enough information available to create the chart. It is Oct 23 and still waiting... The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. We have all of our receipts for purchases made and there is no purchase for the amount charged. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I call and the man on the phone tells me he just needed permission to rerun the card. I have tried repeatedly to secure the promised designed dollars from a large purchase I made in June, and... Dear customer service I arrive at the store 5 or so minutes later and let them know I am there for the table. Customer service tells me they cant refund until they receive the table, changing the story form two months ago. Review #2112783 is a subjective opinion of poster. Consumers are not pleased with Reliability and Customer service. West Elm was first mentioned on PissedConsumer on Oct 04, 2009 and since then this brand received 674 reviews. Much to my surprise and distress, I learned the drawers are NOT removable!!! Review #2297616 is a subjective opinion of poster. Order number [protected] two extra large planters. She then replies accusingly, well how did you get the rewards? About 5 minutes pass and another lady (shorter with a southern sounding accent, if memory serves, mid 30/early 40 with dark hair) who I assume is the manager, comes up and says they are sold out. I am writing to express some concerns regarding an experience at the downtown Milwaukee store and the subsequent events afterward. I had to change my flight schedule three times. For the sofa the call center was confused and had no idea when I might get the sofa. The original order was placed in August and was told delivery would be October 26. then it went to November 2 then changed to November 9 then changed to November 14 now changed again to November 20. I can show them on my VISA statement when I made the purchase but they don't care because they aren't going to help me anyway. Graham Sands (Optum), Rick Bernard, Catherine Foley & Emmet Townsend [Inrupt Inc] - Racist skinhead bullies exemplifies corporate culture at optum, Wholesale Shelf Corporations - Scammer con artist, Black Arrow Express - my orders are still not delivered, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Order no : MY85656532908. After speaking with customer service, the transaction (purchase had to be done over the phone) was finalized on... Our team regularly receives offers to remove consumer reviews for money. Pissed Consumer © 2020 All I have never had a worse experience with a company than I did with West Elm. I thumbed through the new catalog when it arrived and immediately knew this table fit a look we want. Called customer service - Im currently on the phone with them, on hold for nearly 30 minutes, and still no refund. The overall rating of the company is 1.9 and consumers are mostly dissatisfied. Hate it. Also, due to this a few family members will nit be registering for weddings with your company after hearing what happened to me. I ordered a bed from West Elm on May 5th. I still have not receive it yet. I contacted customer service and was told by more than one person there that the warranty is only good for 12 months. I returned a Rug to west Elm at the begging of July 2018. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Review #2084963 is a subjective opinion of poster. My husband and I purchased (online) a sofa from West Elm in September 2020. My... A sofa purchase . Even after I found out that the problem was with the SKU number in the warehouse and asked that the employee double check the item before shipping- it was still wrong multiple times. I ordered an expensive dining table- and it was delivered incorrectly 4 times. They suggested a company I should contact to see if I could find a replacement cushion. I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Order number 723894 was returned via post office on 7th September recorded delivery. She then asks me to sign for it. Recent recommendations regarding this business are as follows: "Go elsewhere", "Find what you want from another store", "Don’t buy furniture from West Elm". I called West Elm and that is when my humiliation began. I called on August 27, 2018 and was told it was not yet ready but was going to be I ordered them in person and scheduled for them to be delivered in April. I approved that and now I wait. By late January 2020, the middle cushion was wearing far faster than the rest of the couch. I live alone and weigh 130 pounds! I wholeheartedly agree with your comments and wrote a response as well. She matter of factly states, well we don't have any more.

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